What after-sales support do you provide?
AEONTI provides a full-cycle after-sales support system designed to keep your commercial furniture investment performing at its best. Our support team responds within 24 hours for standard inquiries and within 4 hours for urgent quality claims.
Our Support Framework:
1.Quality Issue Resolution:
If any product arrives with manufacturing defects, we investigate and provide a resolution within 48 hours. Solutions include replacement shipment, partial refund based on defect severity, or on-site repair guidance. All quality claims must include clear photos of the defect and outer packaging, submitted within 24 hours of delivery receipt.
2.Technical Installation Support:
For custom or complex installations, our engineers provide step-by-step assembly guides, video walkthroughs, and live remote assistance. We also supply detailed installation drawings for OEM/ODM projects upon request. Our technical team can help you determine the correct base configuration, mounting method, and leveling approach for your specific tabletop.
3.Replacement Parts Supply:
We maintain a standing inventory of common replacement parts including leveling feet, fasteners, base plates, and column segments. Most parts ship within 15 business days. For large-scale projects with multiple tables, we recommend ordering a 2–5% spare parts buffer upfront to cover unexpected replacements and reduce downtime.
4.Reorder and Supply Planning:
We assign a dedicated account manager for ongoing projects. Your manager tracks your inventory levels, anticipates reorder timing, and coordinates production schedules to prevent supply gaps. This is especially valuable for seasonal deployments, phased rollouts, and chain-restaurant projects where consistent product availability is critical.
Response Time Summary:
— Quality claim (defective product): Initial response within 4 hours, resolution target within 48 hours
— Technical installation query: Initial response within 24 hours, resolution within 72 hours
— Replacement parts request: Initial response within 24 hours, shipment within 3 business days
— General reorder or planning: Initial response within 48 hours, ongoing coordination
Important: Claims filed after the 24-hour window from delivery receipt may be subject to limited resolution options. Always inspect shipments upon arrival.
Contact our after-sales team.Submit a detailed inquiry: